Carles Reina: Customer success must evolve into a revenue-generating function, AI will reshape sales teams, and human interaction is critical for outbound effectiveness | 20VC

Carles Reina emphasizes that customer success must transition into a revenue-generating function, with AI playing a crucial role in reshaping sales teams for higher efficiency. Despite AI advancements, human interaction remains essential for effective outbound sales strategies. This shift highlights the growing integration of AI in crypto-related sales and customer success functions.